These Criteria Are Particularly Important for Support at Non GamStop Casinos

Now let’s get to the most important criteria for distinguishing good support from poor customer service at a non GamStop casino. Over the years, we’ve compiled our own characteristics of good customer service and would now like to share them with you. You can now read about what you absolutely need to look for at your new online casino in order to benefit from good customer service. Why try new casinos not on GamStop?

Opening hours

A very important point, of course, is the availability of customer service. It’s now common practice to assume that customer service is available around the clock. However, it’s negligent to rely on this assumption and not check for yourself how your online casino has implemented its opening hours. We therefore recommend checking exactly when customer service is available. When doing this, you should ask yourself when you typically conduct your gaming sessions.

Let’s assume that you’re busy at work or studying during the day, or that you’d rather play a few hands at the online casino late at night. In this case, it wouldn’t make sense for customer service to only be available until 8-10 p.m. In our opinion, customer service should either be available until midnight or simply be available around the clock. We don’t believe in different opening hours for different languages.

Response times

Convenient opening hours are one thing, but how customer service responds to your inquiries when you contact them is a completely different matter at non GamStop casinos. If you really want to choose an online casino with good customer service, you also need to pay attention to response times. These will give you an idea of how quickly the employees respond to your questions via live chat or email, and when you can expect a response after you contact them.

Of course, we have to differentiate between live chat and email customer service. In live chat, you should never be put in a long queue that keeps you in a corner for more than five minutes before you finally receive assistance. A few minutes is fine, but non GamStop casinos should be aware of the customer rush, especially on weekends. You can experience significant differences via email. As a guideline, we always assume a response time of 24 hours. If it takes longer, sometimes up to 72 hours, it can’t be good customer service.

Cost

Unfortunately, at this point we also have to address possible fees that some non GamStop casinos may charge you for using their customer service. We, of course, don’t believe in these at all. Any contact with an online casino should and must be free of charge and should not affect your bonus turnover or winnings in any way. This applies to both live chat and email contact. If your online casino charges a fee, you should immediately pack your bags and look for an alternative. Visit casino Peaches gameplay promos & payouts review.

A possible telephone hotline as part of customer service is also being debated on this topic. A telephone hotline often incurs costs, as the phone numbers are located outside of the UK. Is this acceptable in our view? No, we also have no idea why you should be burdened with additional costs when you couldn’t simply set up your customer service via Skype or other free digital alternatives.

Quality and competence of employees

Last but not least, there’s the quality criterion and the competence of the customer service employees. You can be offered the best accessibility options and always be connected directly to a representative, but ultimately, the minutes you spend in direct contact with customer service count. They must be competent employees who not only respond to your inquiries in a courteous and friendly manner, but can always provide you with a suitable answer to your questions.

What may sound so simple is, in reality, anything but standard within the casino world. The best customer service is characterized by not beating around the bush. Your answers should be short and concise. If the question is complicated, such as the outstanding wagering requirement of your bonus and how to achieve it, it’s always helpful to provide a brief example. The quality of customer service is therefore extremely important and a decisive factor.